Return & Refund Policy
At MadeForYours.com, we prioritize your satisfaction and strive to ensure you love your purchase. If you’re not completely satisfied, we’re here to help with returns and refunds under the conditions below.
Return Eligibility
We accept returns under the following guidelines:
Custom Products
- Due to the nature of personalized items, we cannot accept returns unless:
- The product is defective or damaged.
- You received the wrong item.
Digital Products
- Digital downloads are non-refundable once accessed or downloaded.
Non-Customized Products
- Non-customized items can be returned within 14 days of receipt if:
- The product is unused and in original condition.
- It includes all original packaging and tags.
How to Initiate a Return
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Contact Us
- Email us at support@madeforyours.com with your order number and reason for the return.
- Include clear photos if the product is damaged, defective, or incorrect.
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Approval Process
- Our support team will review your request and respond within 3 business days with further instructions.
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Return Shipping
- Once approved, send the item to the return address provided.
- Customers are responsible for return shipping fees unless the return is due to our error (e.g., defective or incorrect item).
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Inspection & Refund
- After we receive and inspect the item, we’ll process your refund within 7 business days.
- Refunds will be credited to the original payment method. Please allow additional time for your bank or payment provider to reflect the refund.
Non-Returnable Items
We do not accept returns for:
- Customized or personalized products (except in cases of damage or defects).
- Digital products (downloads or gift cards).
- Items that are used, damaged by the customer, or returned after the 14-day window.
Exchanges
- If you receive a defective or incorrect product, we can exchange it for the correct item.
- Contact us within 7 days of receipt to arrange an exchange.
Order Cancellations
- Custom Orders: Cancellations must be made within 24 hours of placing the order. Once production begins, we cannot process cancellations.
- Digital Downloads: Cannot be canceled after payment confirmation.
Need Help?
If you have any questions or need further assistance, please reach out to us at:
- Email: support@madeforyours.com
Thank you for shopping with MadeForYours.com! We’re committed to providing high-quality, personalized products and exceptional customer service.