FAQ
Welcome to our FAQs page! Below, you’ll find answers to the most commonly asked questions. If your question isn’t listed, feel free to contact us at support@madeforyours.com
1. How long does it take to process my order?
- Custom Products: We take 3–7 business days to craft your personalized item.
- Digital Downloads: Available immediately after payment confirmation.
2. What are your shipping times?
- USA: 3–14 business days after dispatch.
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International: 7–21 business days, depending on the destination.
For more details, refer to our Shipping Policy.
3. Can I return or exchange my product?
- Custom Products: Returns are only accepted if the item is defective or incorrect.
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Non-Custom Products: You can return within 14 days if the item is unused and in its original condition.
Check our Return & Refund Policy for more information.
4. Do you offer refunds for digital products?
- No. Due to the nature of digital products, they are non-refundable once accessed or downloaded.
5. How can I track my order?
- Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use it to monitor your shipment.
6. What payment methods do you accept?
- We accept major credit/debit cards, PayPal, and other secure payment options.
7. Do you offer free shipping?
- Yes, we provide free shipping for orders over $100 USD in selected regions.
8. Can I cancel my order?
- Custom Products: Orders can be canceled within 24 hours of purchase. After this, cancellations are not possible.
- Digital Downloads: Cannot be canceled once payment is confirmed.
9. Do you ship internationally?
- Yes, we ship worldwide. However, customers are responsible for customs fees and import duties.
10. How can I contact customer support?
- You can email us at support@madeforyours.com. Our team is here to help!